The Accusation Audit: How I Use an FBI Tactic in the Training Room

Chris Voss didn’t write this for trainers. But it works. Chris Voss spent years negotiating with people in crisis for the FBI. One of his core tactics is called the Accusation Audit, and the first time I tried it in a training room, I understood immediately why it works. The idea is simple: before someoneContinue reading “The Accusation Audit: How I Use an FBI Tactic in the Training Room”