Chris Voss spent years negotiating with people in crisis for the FBI. One of his core tactics is called the Accusation Audit, and the first time I tried it in a training room, I understood immediately why it works.
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Chris Voss spent years negotiating with people in crisis for the FBI. One of his core tactics is called the Accusation Audit, and the first time I tried it in a training room, I understood immediately why it works.